Building the Business Case for VoIP Phone Service
Let's take a look at the factors every business should remember when considering VoIP phone services.
Business VoIP Costs
Lower telecom call costs. I.C. Blue VoIP service provides phone connectivity service for up to 50% less.
Productivity increases with I.C. Blue phone service is substantial. Features such as find me/follow me, remote office, click-to-call, Outlook integration, unified voice mail, conference calling, and collaboration tools enable productivity increases.
MAC (moves, adds, and changes) costs lower. New technology means the ability to move your own phone to a new workstation.
Ongoing service and maintenance costs may decrease. Increased productivity and efficiency lead to less complications and EVEN MORE cost savings.
IT deptartment training. You will need to have some individuals trained by Blue Brick Technologies.
Implement backup phone lines. Some backup lines are still recommended in case of failure.
UPS or backup generator system needed. Larger business’s LAN networks already have this in place.
Telecommuting phone costs are decreased. No major set-up fees. Voice communication takes place over broadband connection.
Less administrative personnel are needed for telephone answering.
Network
INTEGRITY. Your network needs to be secured and protected against possible hackers.
RELIABILITY. Redundancy of infrastructure inherent in the network allows for reliability. One hardware failure does not bring the entire network to a halt.
INFRASTRUCTURE. Voice and data use only one cable to the workstation.
Features and Other Considerations
Features. I.C. Blue is feature-rich, adding more features all the time.
Converged applications. Your voice messages, e-mails and faxes can be associated with your regular e-mail account.
Applications. VoIP services can handle many special situations including call centers. If there is an application needed, a special program can be written.
Improved customer service. Utilizing features such as virtual phone numbers allows you to have telephone numbers in areas in which you don’t have a physical presence. Auto-attendants allow you to answer more calls more quickly and professionally.
Sophisticated call center applications and reporting.
Ability to network systems together seamlessly.
Telecommuting and off-premise communications are seamless.
Flexibility. I.C. Blue services are more adaptable and less expensive than traditional PBX
Systems. I.C. Blue phone service has the ability to grow as your company grows.
Purchase only what is needed and add on as you grow. You can utilize more advanced features as your company needs them.
Custom tailored. I.C. Blue services can be customized for your specific needs. ou can program specific lines to designated phones or groups of phones, setting up a call center. Auto-attendants can be utilized and set up as needed. You can try out a setup and change it easily.
Faxing. Faxing can be done with VoIP service eliminating the need for additional separate lines. Faxes can also be dropped right into the user’s inbox on their desktop and printed out on the user’s designated printer.